# Steven Rivera-James

Lightstep · Staff Software Engineer

187 Mind

I'm Steven, a Staff Software Engineer at ServiceNow (formerly Lightstep). I started in Media Studies at UC Berkeley, focusing on Digital Studies, a mix of CS and humanities. I then shifted fully into CS and never looked back. I've worked on software R&D at Sandia National Laboratories and am finishing my Master's in Computer Science at Georgia Tech while building production systems.

At Lightstep, I built notebooks, dashboards, and our internal charting library. Now, at ServiceNow, I work on observability features and agent development for multi-vendor metric analysis.

## Ask me about

What does observability mean in your role at Lightstep? What prompted your shift from media studies to software engineering? How can I shift from media studies to software engineering?

## Follow Steven for more...

[LinkedIn](https://linkedin.com/in/steven-r-929938155)